GROUP DELIVERY/MULTIPLE PORTION DELIVERY
If you are a large family or would like to eat lots of vegetables, why not sign up for multiple portion delivery and save a little on delivery cost? You can also form a delivery group with your friends and neighbors and save a little on delivery cost.
Please note the following:
1. If there is a cancellation within the group, the delivery cost will change, so the price will change.
2. Up to 4 portions can be applied as one group.
3. We will deliver everything in one big box. Each portion is bunched individually for easy distribution.
4. We are happy to charge each person separately. Please contact us.
VEGETABLES IN THE BOX
1. What will I receive in each box?
Each farm box contains 8 to 10 different types of vegetable items. We will try to include in each box some leaf greens, root vegetables as well as fruit vegetables. However, depending on the season, farm boxes will have more of a certain type of produce (spring boxes will have more leaf greens, summer boxes fewer leaf greens and more fruit vegetables, etc.)
2. How big is one farm box? Will it be enough or too much?
Whether it will be the right amount for you or not will largely depend on your eating style and your household size. A single-portion farm box is typically enough for a small household (1-3 people) for one week. If you find weekly delivery to be too much, you can always change to a less frequent delivery schedule. We offer weekly, every other week and once a month delivery. Weekly farm box photo on our Facebook and Instagram is a single-portion size.
3. Do you sell fruit?
We do not sell fruit although we would love to grow organic fruit some day! However, in the fall we usually include apples and Japanese nashi pears we purchase from our neighboring orchard. They are not organic although they have been reducing the amount of herbicide usage over the years. We make bulk orders with them so we welcome extra orders from our customers .
4. Do I get to choose what to receive?
No. However, if there are any vegetables you do not wish to receive and any vegetables you do not mind receiving lots of instead, please let us know and we will try our best to accommodate your request. You can change your preference any time.
5. Will there be unfamiliar vegetables?
Most likely yes. In addition to the commonly used produce, we also include not so familiar vegetables so that our customers can explore new tastes. Do not worry though - for unfamiliar vegetables we will explain what they are and how they may be used. We would also love to hear about your new and favorite recipes!
We avoid individual plastic packaging whenever possible. However, in order to retain produce moisture and prevent damage to the cardboard box due to water leakage, we put vegetables in one large plastic bag for delivery. Using this one large plastic is a must and not negotiable.
DELIVERY DAY CHANGES & CANCELLATIONS
1. Can I stop or cancel delivery?
Yes. Please send us an e-mail or make changes on your subscription page at least 2 days prior to the scheduled delivery date. You will not be charged if you notify us at least 2 days prior to the scheduled delivery date. Alternatively, you can have someone else receive the shipment while you are away. Please e-mail us the person's name, address and phone number.
2. Can I change the delivery time?
Yes. You can select from the following delivery time windows:
Before noon, 2-4pm, 4-6pm, 6-8pm, 7-9pm.
PLEASE NOTE: Depending on where you live, the delivery company may not be able to deliver within the requested time window, especially if you live on a military base.
3. Can I change the delivery schedule or day?
Yes, as long as we have spaces available and you e-mail us at least 2 days prior to the scheduled delivery date.
4. I was/will not be home to receive my farm box. What do I do?
You can request a redelivery or time/day change by one of the following:
a) Call the delivery company's help desk at: 03-6757-1061 or 0120-17-9625. They have English speaking operators.
b) make changes online:
A delivery notification will be e-mailed to you each time from the delivery company. The delivery alert contains a 12- digit tracking number for the shipment, which will be necessary for arranging changes.
c) e-mail us at firstname.lastname@example.org
1. Do you deliver to military base addresses?
Yes we do. However, depending on the military base, we may not be able to offer door to door delivery and/or delivery time. Some military bases do not allow delivery trucks onto the base so you will need to receive your boxes at the main gate. Also, even if they do allow delivery trucks onto the base, they usually allow access only once a day, usually in the morning, i.e. delivery in the late afternoon/evening is not possible.
As of December 2017:
Atsugi & Ikego: door to door delivery available, delivery time option not available - usually delivered before noon/early afternoon.
Yokosuka: door to door delivery available, delivery time option available except between 16-18 pm
2. Can you leave the box at the door when I am not available?
Depending on the type of your residence, we can. Please select "Yes I allow delivery drop off at the door" when signing up. You cannot select YES to delivery drop off and collect on delivery, as you need to pay in person.
We only accept Credit Card for subscription orders. We accept collect on delivery and PayPal for one time purchases only.