Refund policy

Refund & Returns: We, Shiga Kajiwara Farm, do not accept returns. However, if the goods are damaged, please notify us and we will do our best to rectify the situation.

Cancellations: Our customers will not be charged for deliveries that they skip or terminate as long as they notify us Shiga Kajiwara Farm by e-mail or their subscription account page at least 2 days prior to the scheduled delivery date.  They cannot cancel their order after the payment transaction.  We cannot refund any orders that we have already made delivery arrangement for.  Please do not message us via FACEBOOK or Instagram for account related matters.